How to buy Microsoft Dynamics CRM

New marketing automation modules for sales, marketing, and customer service that help a business track and record every customer contact.

Advanced reporting services that help qualify leads, cross-sell products, and maximize sales opportunities without the need for expensive third-party reporting tools.

Improved customization that enables any user to get the information he or she needs without any programming.

Powerful data mining and business intelligence tools that help a business build smarter, more effective marketing campaigns. Reporting and analysis tools built on SQL Server Reporting Services that provide precise customer information.

A single view of each customer based on every piece of information a company collects, all accessible by sales, marketing, and customer service divisions.

Self deployment. A business with an established IT staff might choose to deploy Microsoft CRM and manage it internally. IT people find that Microsoft CRM seamlessly integrates with Microsoft SQL Server 2005. This integration enables an organization to take advantage of SQL Server capabilities to conduct advanced data mining, manage business integration, and conduct business intelligence. Plus, Microsoft CRM Server deployment tools check the operating environment to help ensure that deployment is right the first time.

Partner deployment. If a business prefers, Microsoft Certified Partners stand ready to help deploy Microsoft CRM. Microsoft partners have deep knowledge about how to configure Microsoft CRM to help ensure that a business gains maximum advantage from the software-and does so at a competitive price.

Microsoft partner hosted deployment. Finally, a new solution is to run Microsoft CRM as a partner hosted deployment: The software itself is deployed at a remote location by a company that runs and maintains the software and charges the user a fee. This removes the issues involved with maintaining software on company servers while offering all the functionality, speed, and security of Microsoft CRM.

Help integrate Microsoft CRM into the existing software and hardware environment of an organization so that the business gains maximum value from its Microsoft CRM investment.

Work with a business to help ensure that customer records stored on other systems can be migrated into the new Microsoft CRM environment.

Use their expert knowledge of Microsoft .NET technology and third-party software to craft powerful custom solutions that work seamlessly with Microsoft CRM.

Help maximize the performance of a Microsoft CRM deployment so that it performs optimally for all people within the organization.

Deluxe Support Services The highest level of support, Deluxe Support Services for Microsoft CRM includes an assigned professional to manage support; one-hour response time for critical problems; discounts for Microsoft e-courses; and more.

Flex support These affordable pay-as-you-go plans enable a business to purchase a fixed number of support contacts in advance or to purchase per-incident support.

Full-package product maintenance With this option, a business receives all major releases and updates. It includes the ability to move to new releases of Microsoft CRM software with the same functionality that a business already enjoys.

Select or enterprise agreements Volume purchasers benefit from unlimited technical support, online chat support for fast responses, collaboration with other Microsoft CRM users through newsgroups, and more.

Software assurance Microsoft Volume Licensing customers are automatically enrolled in this program. The program offers two technical support incidents, discounts for flex support options, online training, and many more benefits.